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Growth Development for Experienced Sales Executives: Elevating Customer Experience & Digital Presence

Growth Development for Experienced Sales Executives: Elevating Customer Experience & Digital Presence

Dates

  • • to
    Delivered In-Person in Nicosia
    €220+ VAT
    Book

Highlights

  • Classroom (Nicosia)

  • 5 CPD Units | 5 Hours

Course Overview

This practical workshop is designed for experienced sales executives who want to stay ahead in a rapidly evolving market.

The program blends advanced customer experience strategies, social media engagement, personal branding, and modern sales techniques to help participants drive growth and build lasting client relationships.

Through interactive exercises, case studies, and role-playing, attendees will learn how to integrate digital tools, emotional intelligence, and data-driven insights into their sales approach.

Training Objectives

By the end of this course, participants will:

  1. Master Growth Development Principles – Understand how to align sales strategies with customer-centric growth.

  1. Enhance Digital Presence – Use social media and personal branding to attract and retain clients.

  1. Deliver Exceptional Customer Experience – Apply advanced techniques for loyalty and satisfaction.

  1. Leverage Emotional Intelligence – Build trust and influence decision-making.

  1. Apply Advanced Sales Strategies – Negotiate, upsell, and close deals effectively.

  1. Integrate Data & Technology – Use analytics and digital tools to optimize performance.

Training Outline

Growth Development & Customer-Centric Sales

  • Evolution of sales roles

  • Practical: Mapping growth opportunities

Advanced Customer Experience Strategies

  • Beyond satisfaction: loyalty and advocacy

  • Practical: Customer journey redesign

Social Media & Digital Selling

  • LinkedIn and thought leadership

  • Interrelation with online presence – all media

  • The digital footprint

  • Practical: Create a social engagement plan

Personal Branding for Sales Executives

  • Building credibility and influence

  • Growth Mindset for experienced professionals

  • Practical: Craft your (personal) brand statement

Emotional Intelligence & Communication

  • Reading client signals

  • Role-play: Handling objections with empathy

Negotiation & Data-Driven Insights

  • Advanced negotiation frameworks

  • Objection handling

  • Practical: Using analytics for personalized offers

Integration & Action Plan

  • Aligning CX, branding, and growth strategies

  • Learning and un-learning

  • Group discussion and next steps

Who Should Attend

  • Seasoned Sales Executives who want to elevate their skills and adapt to modern growth strategies.

  • Business Development Leaders responsible for driving revenue and customer engagement.

  • Account Directors / Key Account Managers managing high-value clients and strategic relationships.

  • Customer Success Leaders aiming to integrate service excellence with sales growth.

  • Growth Development Professionals focused on pipeline expansion and digital selling.

  • Sales Enablement Specialists supporting teams with tools, training, and insights.

Training Style

The training style for this course should be highly interactive and experiential, given the audience (seasoned sales executives) and the practical nature of the topics. Here’s a recommended approach:

A combination of hands-on and digital experience; facilitated through trainer-led group discussions and thought-provoking case studies as well as simulations and real-life examples. Video training, role-playing and the application of coaching/mentoring methods will help participants acquire new knowledge and give them the tools needed to excel in their careers.

CPD Recognition

This programme may be approved for up to 5 CPD units in Personal & Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.

In-house Training

For groups within the same organisation, this course may be customized to meet any specific needs and delivered in-house.

Facilitators

  • Frini Solonos

    Frini Solonos

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    Frini Solonos has extensive experience in the insurance industry, which she has served in various managerial positions. She has successfully completed the Certificate of Proficiency in Insurance/Advanced Diploma in Insurance Practice and has been certified as Certified Claims Specialist, Motor Insurance Specialist, Underwriting Specialist, Household Insurance Specialist και Health Insurance Specialist. In recent years she has been mainly involved in setting up companies, dealing with corporate governance and expanding their operations. She designs and implements training programmes for staff and business executives, aiming at their professional training and consequently the provision of high-quality services. Her experience includes complaint management, recording and modification of procedures and internal audit. Frini is the founder of FS Fiery Success Ltd, co-founder of Mighty Duo Communications and More and director of Corim Insurance Brokers Ltd . She has a successful track record in both juvenile and adult education. She has studied Biology and holds postgraduate degrees in Educational Leadership and Management (MSc) and Business Administration (MBA). Frini is a certified HRDA Vocational Training Trainer, a member of the Insurance Institute of Cyprus, the European Mentoring and Coaching Council (EMCC) and the Cyprus International Businesses Association (CIBA), as director of Corim Insurance Brokers. She is a keynote speaker and has her own podcast called F-Spot, hosted by HPO Max. Her experience spans various industries most notably education, shipping, food and beverage, construction, and healthcare. She has lectured on violence against minors and held a series of seminars on teacher training in schools.

Frequently Asked Questions

  • When will I receive my invoice?

    The invoice is issued on the day the course starts.

  • What payment methods are accepted?

    Payments can be made by bank transfer, cheque, or credit card.

  • When will my certificate be issued?

    Certificates are issued within 7–10 days after the course has been completed, provided that the invoice has been paid.

  • How can I access my certificate?

    Once your certificate has been issued, you will receive an automated email from Cademy notifying you that it is available.

    Click the Get Your Certificate button in the email to download your certificate.

    You can also access it from your Cademy account:

    1. Log in to your Cademy account from https://cademy.io
    2. Click on My Account from the top-right corner.
    3. From the drop-down menu select My Courses and Bookings.
    4. Choose the relevant course.
    5. Under Participants, click the three dots located next to your name. 
    6. Select Get Certificate.
  • Where can I access the course material?

    To access the course materials, such as presentations and recordings:

    1. Log in to your Cademy account from https://cademy.io
    2. Click on My Account from the top-right corner.
    3. From the drop-down menu select My Courses and Bookings.
    4. Choose the relevant course.
    5. Under Extra Details, you will find all the available course materials.