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European Institute of Management and Finance

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Speaking with Confidence: Assertive Communication & Effective Feedback

Speaking with Confidence: Assertive Communication & Effective Feedback

Dates

  • • to
    Delivered In-Person in Nicosia
    €190+ VAT
    Book

Highlights

  • Classroom (Nicosia)

  • 4 CPD Units | 4 Hours

Course Overview

Every day, professionals are required to express ideas clearly, set expectations, provide feedback and handle difficult conversations, all while maintaining positive working relationships. Yet many people avoid these conversations altogether or approach them with too little confidence or too much emotion.

This practical workshop equips participants with the confidence and skills to communicate clearly, respectfully and assertively while preserving positive working relationships. Drawing on Emotional Intelligence (EQ) principles and practical communication techniques, participants will learn how to express themselves with confidence, deliver feedback effectively and navigate challenging conversations with professionalism and empathy.

Training Objectives

By the end of the programme participants will be able to:

  1. Recognise the difference between passive, aggressive and assertive communication styles.

  1. Communicate ideas, expectations and boundaries confidently, respectfully and assertively.

  1. Apply practical techniques for delivering reinforcing and redirecting feedback.

  1. Respond constructively to defensiveness during feedback conversations.

Training Outline

Speaking with Confidence

  • Welcome, introductions and programme objectives

  • The importance of effective workplace communication

  • Reflecting on communication challenges

  • The principles of assertive communication

Communicating Assertively

  • Passive, aggressive and assertive communication styles

  • Expressing ideas, expectations and boundaries assertively

  • Practical assertive communication techniques

  • Workplace communication practice

Giving Effective Feedback

  • The purpose of effective feedback

  • Reinforcing feedback

  • Redirecting feedback

  • Responding constructively to defensiveness

  • Practical feedback conversations

Bringing It All Together – Wrap-up

  • Personal reflections and key insights

  • Action planning

  • Recommended resources for continued learning

Who Should Attend

This programme is suitable for professionals at all levels who wish to:

  • Communicate with greater confidence and clarity.

  • Express ideas, expectations and boundaries more assertively.

  • Deliver feedback that encourages learning, accountability and performance.

  • Respond constructively to defensiveness during feedback conversations.

  • Build stronger workplace relationships through effective communication and feedback.

Training Style

This practical and highly interactive workshop combines brief presentations with demonstrations, facilitated discussions and realistic workplace practice. Participants will have opportunities to practise assertive communication and feedback techniques in a supportive learning environment, building the confidence to apply them immediately in the workplace.

CPD Recognition

This programme may be approved for up to 4 CPD units in Personal and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.

In-house Training

For groups within the same organisation, this course may be customized to meet any specific needs and delivered in-house.

Facilitators

  • Lefki Angeli

    Lefki Angeli

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    With an academic background in Psychology and Sociology, 15+ years of experience in positions of Management and Leadership and commitment to her own continuous learning and qualification Lefki has developed a vast portfolio of learning and development interventions, which reflect her strong understanding of human behaviour and the motives that drive this. Using this knowledge in the design and implementation of her training, enables the delivery of relevant and practical interventions which maximise participants engagement and learning. With a distinctive passion for human improvement and development, she has been actively involved in training and development throughout her extensive professional journey, training and coaching both colleagues and clients locally and internationally. Over the course of this journey, she has earned the reputation as an engaging and effective professional whose excellent communication skills and supportive approach enables her to deliver long-lasting results to her clients. Lefki has been involved in the training of business professionals as well as coaching of individuals across, levels, industries and areas of specialty. She has worked with many renowned organisations including Fortune 500 corporations and Government agencies locally as well as internationally. Lefki’s sector experience covers a broad spectrum, such as FMCG, Pharmaceutical, Information Technology, Education and Finance and Banking. Some of her most prominent courses include, Train the Trainers, Managing People for High Performance, Harnessing Emotional Intelligence for Effective Leadership, Effective Communication that Brings Workplace Results, How to Give Effective Feedback, How to be Effective as a Presenter and How to Develop and Maintain High Performing Teams, all of which have earned positive evaluations as informative, relevant practical and applicable to the workplace. Lefki is a Six Seconds Certified Emotional Intelligence Practitioner and HRDA approved trainer.

Frequently Asked Questions

  • When will I receive my invoice?

    The invoice is issued on the day the course starts.

  • What payment methods are accepted?

    Payments can be made by bank transfer, cheque, or credit card.

  • When will my certificate be issued?

    Certificates are issued within 7–10 days after the course has been completed, provided that the invoice has been paid.

  • How can I access my certificate?

    Once your certificate has been issued, you will receive an automated email from Cademy notifying you that it is available.

    Click the Get Your Certificate button in the email to download your certificate.

    You can also access it from your Cademy account:

    1. Log in to your Cademy account from https://cademy.io
    2. Click on My Account from the top-right corner.
    3. From the drop-down menu select My Courses and Bookings.
    4. Choose the relevant course.
    5. Under Participants, click the three dots located next to your name. 
    6. Select Get Certificate.
  • Where can I access the course material?

    To access the course materials, such as presentations and recordings:

    1. Log in to your Cademy account from https://cademy.io
    2. Click on My Account from the top-right corner.
    3. From the drop-down menu select My Courses and Bookings.
    4. Choose the relevant course.
    5. Under Extra Details, you will find all the available course materials.